ABOUT US
ACS began in 1991 to fullfill the need of a group self insured worker's compensation program looking for a claims partner that understood worker’s compensation claims adjusting and the importance of communication with their employer client.
Since then ACS has improved their claims handling capabilities through technology and hiring seasoned claims personnel willing to do the extra leg work it takes to make sure each claim is efficiently adjusted. Once the claim is reported it is immediately input and a follow up call made to the employer by the handling adjuster to “get a feel” for the claim. Whether the claim is a small “medical only” claim or has the potential to be a larger indemnity (loss of work) and medical claim with future ongoing disability a game plan is put in place with the ACS adjuster and the employer. The game plan is worked and modified as needed with ongoing updating from the adjuster and welcomed input from the employer.
ACS is proactive in getting in front of claimants, especially those that could be contentious, to make sure the injured employee knows that his/her claim is being handled thoroughlyy. The injured employee will receive constant feedback and direction on the claim process. When light duty work is deemed appropriate the ACS staff can help the employer and injured employee come to a reasonable solution for both parties.
ACS aggressively investigates claims with potential for fraud. Rather than let the fraudulent employee dictate the direction of the claim our investigative staff will be sent out, with the approval of the employer, to do comprehensive background checks, interviews and surveillance as needed. Fraud claims can harm your bottom line and future experience rating and ACS will do what we can to make sure that doesn’t happen.
Our experience, communication and aggressive claims handling will improve your bottom line.
